FAQ

Urgent or time sensitive care

If you are experiencing significant pain, bleeding, fever, new bowel or bladder changes, or you feel you need urgent medical support, please contact your GP, Healthline 0800 611 116, or call 111 in an emergency.

If you already have an appointment booked

No change needed. Your existing appointment remains in place unless we contact you directly.

Need to change your booking? Please email or call reception and we’ll help.

Why we’re doing this

This change helps us:

• reduce admin delays

• improve booking and communication

• keep your information secure and easier to manage

Thank you for your patience while we make things better. We’re excited to share our new system with you soon!